Terms and Conditions


 

Effective: August 01, 2020

These Terms of Use ("Terms") make up a legally binding agreement between you ("User" or "you" or "your") and SWEEP, Inc. ("SWEEP" or "we" or "us").  The following terms and conditions govern your access and use of SWEEP’s website sweephub.com, SWEEP’s mobile application for both iOS and Android devices (the "App"), all content, functionality and services offered through the App or sweephub.com as a registered User.

PLEASE CAREFULLY READ ALL THESE TERMS OF USE AS THEY CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND SWEEP, INC.

By installing the App/website, clicking I agree,†you accept and agree that you have fully read and understood these Terms and are bound to follow them and our privacy policy while using SWEEP.

By registering, accessing or using SWEEP services, you confirm that you are to be bound to these terms.  For whatever reason that you do not agree to these Terms, you may not access or participate in SWEEP.

SWEEP has the right to terminate and cease any relationship with you at any time and for any reason.

By agreeing to the Terms, you warrant that: (a) you are at least 18 years old and can make and enter into binding contracts.


General Terms

While participating in our services, you acknowledge the following:

  1. SWEEP, Inc. connects Cleaning Professionals and clients together.  Neither are employees of SWEEP.

  2. All Users may use SWEEP, Inc. if they follow the Terms and Use.  

  3. All Users consent to the collection, use and disclosure of your information that is provided in accordance with SWEEP’s Privacy Policy.

  4. You agree to not schedule or pay for cleaning services outside of SWEEP from Users brought together by SWEEP.

  5. SWEEP reserves the right to store freely given information to provide a better service, monitor breaches in this Agreement and prevent fraud.

  6. SWEEP will not be held responsible for any damages that may occur to any appliances that are used at the clients request.  Ex: washers, dryers, vacuum cleaners etc or any items or equipment that are not securely fashioned or placed in positions that are likely to cause damage or become damaged.


 

Move in/ Move out cleanings

SWEEP offers a move out or move in all included price based on the size of your home. We base this price on what is discussed and the size of your home. SWEEP reserves the right to change the price upon entry to your home if the price that is agreed upon does not match up with the work that is needed to complete your cleaning. If the requested cleaner is unavailable SWEEP will inform the customer and will ask for permission to send a different cleaner who is currently available or reschedule the requested cleaning to a date that the requested cleaner is available. Our cancellation/ No show policy applies to all appointment types, please review our cancellation/ no show fees policy for more information.

 

Cancellation/ No show/ Reschedule Fees

Customers: All cancellations can be processed through communications with SWEEP. .  If cancellations are submitted 72 hours or more before a scheduled cleaning, there will be no charge.  If cancellations are submitted within 72 hours of a scheduled cleaning the entire service amount will be charged. If the appointment is not cancelled or rescheduled and the professional cleaner shows up for a cleaning and the customer does not show, the entire amount of the scheduled cleaning will be charged. SWEEP also reserves the right to charge for the entirety of the scheduled cleaning if the customer fails to reschedule within 72 hrs of a scheduled cleaning. In some instances, rescheduling may not be possible. If the customer reschedules the appointment day of the appointment they will be charged a $50.00 late reschedule fee.


 

Lock Out / No show Fees

Customers: All cancellations can be processed through communications with SWEEP. In the event that our cleaners are unable to gain entry to your home within 30 minutes upon arrival, SWEEP reserves the right to cancel your appointment and charge the full amount of your scheduled appointment. If the customer opts in to having the SWEEP Cleaner wait for the customer to arrive to the home, SWEEP reserves the right to bill the customer for the time that was spent waiting for the customer to arrive. 

Inclement Weather

In the event of severe weather, Sweep reserves the right to reschedule your appointment to a different date and time of your choosing. In the event of inclement weather a surcharge of $25 will be added to the cleaning in order to help our cleaners with transportation and parking costs while traveling in harsh conditions.The weather will be evaluated the morning of your cleaning and you will be notified via a text message if this surcharge will be added to the cleaning. At that time, you may reschedule the appointment at no cost.


 

SWEEP Guarantee

SWEEP guarantees our professional contractors work, if the cleaning is not to your satisfaction or if you feel like we missed things, reach out within 24 hours and we will send the cleaners back to fix things. SWEEP will review the quality issues based on both the details of your booking, how many hours were given to us to complete your requested cleaning and photos provided. If the client does not reach out within 24 hours we can no longer guarantee our cleaning and a follow up appointment would need to be booked and paid for. 

 

Arbitration Agreement

You and SWEEP agree that in any dispute arising from these Terms will be settled by binding arbitration and not in a court of law.  You and SWEEP are each waiving the right to a trial or to participate in any class action.  Unless You and SWEEP are both in agreement, all disputes will be handled through binding arbitration on an individual basis.  Any AAA filing, administrative or arbitrator fees are your responsibility to pay.

Terms of Use Changes

We reserve the right to change the Terms of Use in the future at our own discretion. If a change to the Terms of Use reflects in a change of a User’s obligation, you will be required to the Terms of Use again before continuing your use of SWEEP.

Services. SWEEP creates a marketplace where cleaning providers and cleaning service customers can locate each other to agree on a cleaning service to be provided.  All cleaning service providers are independent or self-employed.  SWEEP will facilitate the meeting of the providers and customers through digital marketing.  SWEEP also will provide easy payment processing solutions.   SWEEP will also offer insurance that can be purchased to protect providers and give customer reassurance.

Customers will be given options on who they may hire.  Options will be based on distance to the job location and not based on gender, appearance or race.  Customers may search for a specific cleaning professional by searching for their name in the APP or by requesting them directly through our online booking process. If the requested cleaner is unavailable SWEEP will inform the customer and will ask for permission to send a different cleaner who is currently available or reschedule the requested cleaning to a date that the requested cleaner is available.
 

Engagement; Services

(viii) remove, replace , or correct all or any portion of the work or end products found defective or unsuitable, without additional cost or risk to the company.

 

(ii) The contractor has the sole right to control and direct the means, details, manner, and method by which the services will be performed, and the right to perform the services at any time, place or location. The contractor or the contractor’s staff shall perform the services within the designated or agreed upon time, and the company is not required to hire, supervise, or pay any assistants to help the contractor pervorm those services. The contractor shall provide insurance coverage for itself and its staff. 

 

Promotions

SWEEP may offer promotions or coupon codes to generate more jobs for the Providers. All promotions and coupons will not affect compensation agreements that the Provider has with SWEEP. Users using SWEEP, will have User provided content when constructing their profiles, including uploading photos. You agree not to provide user content that is hateful, violent, obscene, pornographic, defamatory, unlawful or offensive.  All user content will be may be reviewed, monitored or removed by SWEEP at SWEEP’s own discretion without any notice to you.  Inappropriate user content will permanently ban the user from participating in SWEEP’s services in the future.

 

Background Check

All Providers using SWEEP will be required to go through a background check.  All background checks will be performed by a third- party and will include National Criminal Data Base search including Sex offenders.  Each Provider will have to provide a government-issued identification card and submit a photo on their profile.  All Providers accept these terms for their use of SWEEP.  SWEEP cannot assume responsibility for the reliability of the background check, although each provider will be checked on.You agree that SWEEP will not be held responsible or liable for any damage that might happen through using SWEEP.  SWEEP will not be liable or held responsible for the conduct of these Providers including and injury or damage that may arise due to the relationship created through SWEEP.  Each User should exercise caution to protect themselves and property.


 

LIMITATION OF LIABILITY

SWEEP SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES.  THESE INCLUDE PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO THE SERVICES RENDERED BY PROVIDERS FOUND ON SWEEP REGARDLESS OF THE NEGLIGENCE OF SWEEP, EVEN IF SWEEP HAS BEEN NOTIFIED OF POSSIBLE SUCH DAMAGES.  SWEEP SHALL NOT BE LIABLE FOR ANY DAMAGES.  FOR ANY DISPUTES REGARDING A SERVICE RENDERED, THAT WILL BE BETWEEN THE CUSTOMER AND THE PROVIDER, NOT SWEEP.

DISCLAIMER

SWEEP DOES NOT GUARANTEE THE RELIABILITY, QUALITY, PROMPTNESS OF THE SERVICES PROVIDED.  SWEEP WILL DO IT’S BEST TO ADVISE QUALITY AND PROMPTNESS OF THE PROVIDERS, BUT SWEEP CANNOT BE HELD LIABLE FOR IT.  YOU AGREE TO THE ENTIRE RISK THAT MAY COME FROM YOUR USE OF THESE SERVICES TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

Indemnity

You agree to indemnify and hold SWEEP and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (a) your use of SWEEP; (b) your breach or violation of any of these Terms; (c) SWEEP's use of your User Content.

Intellectual Rights

You agree to not recreating, altering or changing SWEEP in any way. You may not publish, take images, coding or steal any proprietary properties of SWEEP. User's have no ownership of SWEEP and only are allowed access to it as long as they abide by the terms and conditions set.

Any failure to enforce these Terms does not constitute a right or provision to the terms.

Let us know if you have any questions.

Chicago, IL, USA